Service Greeter

US-CA-Riverside
2 weeks ago
ID
2017-1160
# of Openings
1
Category
Service

Overview

Service Greeter Representative greets visitors in a friendly, interested, and helpful manner. This person directs visitors to one of our  available Service Advisors so they can assist them with their vehicle service needs.  In addition this person is a liaison between the Service, Sales and Parts department. In addition, he or she performs clerical and administrative duties for the  Service department.

The ideal candidate has some previous experience in a similar position (customer service, call center, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

 

 

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

  • Meet and greet service customers promptly in a professional and courteous manner.
  • Assist the Service Advisors and provide administrative assistance as needed.
  • Liaison between the service, sales and parts department.
  • Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
  • Continually learn about product updates, features, accessories, inventory and their benfits to the customer.
  • Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
  • Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
  • Attend service meetings and training sessions as required.
  • Follow all company policies and procedures.
  • Performs other duties as assigned.

Qualifications

  • No experience necessary.
  • Service or hospitality industry experience a PLUS!
  • Automotive experience a PLUS!
  • Must be able to work weekends.
  • Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
  • Must have drive, passion and confidence to be successful.
  • A desire and ability to work in a performance and process driven environment.
  • Excellent customer satisfaction skills.
  • Professional appearance and work ethic.
  • Self-starter and self-motivator.
  • Bilingual a PLUS!
  • Confidence in your ability to be successful.
  • Great attitude with high-energy.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills in both verbal and written.
  • Valid California drivers license with a clean driving record.

 

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