• Service Greeter

    Job Locations US-CA-Riverside
    Posted Date 3 weeks ago(9/28/2018 1:06 PM)
    ID
    2017-1160
    # of Openings
    1
    Category
    Service
  • Overview

    Service Greeter Representative greets visitors in a friendly, interested, and helpful manner. This person directs visitors to one of our available Service Advisors so they can assist them with their vehicle service needs.  In addition, this person is a liaison between the Service, Sales and Parts department. In addition, he or she performs clerical and administrative duties for the Service department.

    The ideal candidate has some previous experience in a similar position (customer service, call center, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

     

     

    In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

    Responsibilities

    • Meet and greet service customers promptly in a professional and courteous manner.
    • Assist the Service Advisors and provide administrative assistance as needed.
    • Liaison between the service, sales and parts department.
    • Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
    • Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
    • Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
    • Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
    • Attend service meetings and training sessions as required.
    • Follow all company policies and procedures.
    • Performs other duties as assigned.

    Qualifications

    • No experience necessary.
    • Service or hospitality industry experience a PLUS!
    • Automotive experience a PLUS!
    • Must be able to work weekends.
    • Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
    • Must have the drive, passion and confidence to be successful.
    • A desire and ability to work in a performance and process driven environment.
    • Excellent customer satisfaction skills.
    • Professional appearance and work ethic.
    • Self-starter and self-motivator.
    • Bilingual a PLUS!
    • Confidence in your ability to be successful.
    • Great attitude with high-energy.
    • Ability to work well in a process driven environment.
    • Outstanding communication skills in both verbal and written.
    • Valid California driver’s license with a clean driving record.

     

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